Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details. Once your order is confirmed, you'll receive an email confirmation.

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay on supported devices, through our secure payment processor, Stripe. All transactions are encrypted and secure.

Yes, but only before your order ships. Contact us immediately at hello@electricink.ie or +353 (83) 147 3502 to request changes or cancellation.

Yes, all prices displayed on our website include Irish VAT where applicable. For business customers, please contact us for VAT-exempt pricing with your valid VAT number.

We ship throughout Ireland, and also to the UK and selected EU countries (France, Germany, Spain, Italy, Netherlands, Belgium, Portugal). In Ireland, standard delivery is tracked An Post Express and usually arrives in 1-3 business days, and same-day delivery is available in Dublin D01–D08; outside Ireland, delivery time varies by destination. See our Shipping Information page for detailed coverage.

Delivery times depend on the option you choose at checkout:

• Same-Day Delivery (Dublin D01–D08): available for orders placed before 2 PM
• Standard Delivery (An Post Express): dispatched within 1 business day, usually delivered in 1-3 business days, all of Ireland
• Studio Pickup: collect from Appreciart Studio, Dublin

Standard delivery costs €13.00. Same-day delivery in Dublin D01–D08 costs €14.99. Studio pickup is free. Orders of €150 or more (incl. VAT) get free delivery, same-day in Dublin D01–D08 included.

Yes! Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.

The courier will leave a delivery notice with instructions for redelivery or collection. You can usually reschedule delivery or pick up from a local depot.

Yes! Most products can be returned within 14 days if they are unused, unopened, and in original packaging. See our Returns & Refunds Policy for full details.

For health and safety reasons, the following cannot be returned once opened:

• Tattoo needles
• Tattoo inks (once seal is broken)
• Hygiene products (barriers, gloves, masks)
• Aftercare products (once opened)

Contact us at hello@electricink.ie within 14 days of receiving your order. Include your order number and reason for return. We'll provide return instructions.

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Bank processing may take an additional 3-10 business days.

Customers are responsible for return shipping costs unless the product is defective or we made an error. We recommend using tracked shipping for your protection.

Yes. We're Electric Ink's official distributor in Ireland, and our stock comes from Electric Ink. Manufacturer warranties apply where the product has one.

Yes, we offer wholesale pricing for tattoo studios and professional buyers. Contact us at hello@electricink.ie with your business details for more information.

Contact us to inquire about restocking dates. We can often provide estimated availability or suggest alternative products.

We occasionally offer product demonstrations and training sessions. Follow us on Instagram or contact us for upcoming events.

Contact us immediately with details about the issue. We'll help troubleshoot and arrange a return or replacement if the product is defective.

The Ultra Pen 2 comes with a 1-year manufacturer warranty. Terms vary for other products; contact us and we'll confirm the warranty for the item you're looking at.

Yes. Tell us what you tattoo and what you use now. Contact us at hello@electricink.ie or +353 (83) 147 3502, and we'll help you find the right products for your needs.

No, you can check out as a guest.

We take data protection seriously and comply with GDPR regulations. See our Privacy Policy for detailed information about how we collect, use, and protect your data.

Contact us at hello@electricink.ie to update your account information or request data deletion.